Shipping policy
OVERVIEW
At Fitzio, we believe that fast, reliable delivery is just as important as the quality of our fitness products. This policy outlines everything you need to know about how we process, ship, and deliver your orders.
FREE SHIPPING — ALWAYS
We offer complimentary shipping on every order, with no minimum purchase required and no hidden fees. The price you see is the price you pay.
ORDER PROCESSING
- Orders placed Monday–Friday before 5:00 PM CST are processed the same business day.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation with tracking details once your order is dispatched.
DELIVERY TIMEFRAMES
| Shipping Method | Transit Time | Estimated Delivery |
|---|---|---|
| Standard (Free) | 1–2 Business Days | 3–4 Business Days |
Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak seasons. Business days exclude weekends and public holidays.
SHIPMENT TRACKING
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery in real time through our carrier's tracking portal. If you haven't received tracking information within 2 business days of placing your order, please contact our support team.
SHIPPING ADDRESS
Please ensure your shipping address is complete and accurate at checkout. Fitzio is not responsible for delays or non-delivery resulting from incorrect address information provided by the customer.
All orders are fulfilled and shipped from our facility at:
Fitzio Fulfillment Center 8540 FM 1765 Texas City, TX 77591 United States
DAMAGED OR LOST PACKAGES
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work directly with the carrier to resolve the issue and ensure you receive your order or a full replacement.
CONTACT US
Our support team is available Monday–Friday, 9:00 AM – 6:00 PM CST.
- 📧 Email: support@fitzio.shop
- 📞 Phone: 972-360-2525
- 📍 Address: 8540 FM 1765, Texas City, TX 77591, United States
We aim to respond to all inquiries within 1 business day.
Fitzio reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page with an updated revision date.